Is it better for us to just use our core systems for our main customer documents and just use MSWord for the rest?

Each month, we will be featuring an “Ask the SMA Expert” article from Strategy Meets Action. This month’s featured question is answered below by Mark Breading, SMA Partner.    Q: “Is it better for us to just use our core systems for our main customer documents (they have a document production module) and just use MSWord for the […]

Speed + Accuracy + Personalization = Better Claims Experience

According to a recent America’s Health Insurance Plans (AHIP) survey, “Between 2002 and 2011, the percent of claims submitted and processed electronically nearly doubled from 44 percent in 2002 to 94 percent in 2011.”1 Health insurers must meet these demands of lower claim processing times to ensure a better claims experience. By transforming from paper […]