Manchester, United Kingdom, May 11, 2011 – Cincom Systems is pleased to introduce Cincom ChannelStream™ to the UK market; it will be presented at the country’s largest broker event, BIBA, in Manchester on May 11-12. ChannelStream is a tool that helps cut costs and streamline your document output processes, all by maintaining an excellent customer service.
As insurers and insurance brokers suffer from increasing levels of competition, greater costs of regulation and more selective customers they often overlook written communications as a way to save money. A recent McKinsey business technology report states that financial institutions might spend 0.5 percent of their revenues on print and document services. By investing in appropriate tools and processes, companies could expect cost savings of seven to ten times the amount invested. In the pursuit of cost cutting, however, it’s crucial to maintain the high quality of customer service and communications as effective communications have great potential for improving customer loyalty, according to Forrester Research.
Managing document output is one of the most complex steps in customer communications. Mail-intensive businesses often have a heterogeneous environment with a wide variety of document composition engines delivering output streams in different formats, and all must be picked up correctly and automatically. The document jobs then need to be sorted, merged or split – and also enriched with graphical items or post-processing support such as bar codes. Lastly, various output channels including e-mail, web portals, SMS text messages and archival systems have to be served and postage for traditional mail optimised wherever possible.
Companies that send more than one million documents per year and that suffer from lack of flexibility, reliance on IT or external vendors, generic and non-personalised documents and high postal costs will find in Cincom ChannelStream a valuable tool to streamline their communications, establish or maintain an excellent customer service and significantly cut costs, immediately and constantly.
About Cincom ChannelStream
Cincom ChannelStream is a document output tool for business users that integrates varied streams coming from existing document composition and/or enterprise systems. It allows the management of document output through any desired channel (including e-mail, SMS text messages, social media and archival systems). With ChannelStream, mail-intensive businesses can slash their document output costs by consolidating written communications, avoiding costly pre-prints and misprints, optimising postage, using more cost-effective delivery channels… while providing an excellent and convenient customer service.
Cincom Systems delivers and supports innovative software and services to simplify complex business processes. For more than 40 years, Cincom has enabled thousands of clients worldwide to increase revenue, control cost, minimise risk and achieve rapid ROI.
Renowned companies around the globe rely on Cincom such as Allianz, Barclays, BNP Paribas, Caisses d’Epargne, Credit Agricole, Citibank, Generali, HSBC ING Financial Holdings, Lloyds TSB and MMA, just to name a few.
Cincom Systems (UK) Limited
1 Grenfell Road
Maidenhead Berks SL6 1HN
Phone: +49 6196 9003-0 or +44 1628 542 300