Workers’ Compensation Insurer Improves Compliance, Productivity and Efficiency
CINCINNATI, Ohio — July 30, 2013 — Cincom Systems, a worldwide software provider, announced today that Montana State Fund (MSF), the state’s largest workers’ compensation insurer, has experienced significant improvements in its customer communications from its implementation of Cincom Eloquence® (http://documentoutput.cincom.com)
- Reducing average template development time from 40-60 hours to just 3-8 hours;
- Shrinking its template library by 11 percent;
- Decreasing turnaround times for content changes to communication templates from 3-6 months to a couple of days by moving control to business users; and
- Streamlining workflow processes through seamless integrations with Guidewire ClaimCenter, PHS Policy System and IBM FileNet Imaging System.
“We are proud to be serving the citizens of Montana through Montana State Fund’s use of Cincom Eloquence,” said Tom Roberts, managing director for Cincom’s Document Solutions team. “The benefits that MSF is experiencing validate the positive impact that Cincom Eloquence can have on any state, or quasi-state, agency seeking to improve operational efficiency and deliver world-class customer experiences. We look forward to a long, collaborative relationship with MSF based on our shared commitment to operational excellence and superior customer service.”
For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an email to email@example.com or visit the company’s website at http://www.cincom.com.