Cincom Eloquence to Help Medical Professional Liability Insurer Deliver Superior Customer Service
CINCINNATI, OH — August 20, 2013 — Cincom Systems, a worldwide software provider, is pleased to announce that MagMutual, one of the nation’s leading medical professional liability insurers, has chosen Cincom Eloquence® as its new customer communications solution to support policyholder communications, including policy issuance and correspondence across its enterprise.
“A key priority in MagMutual’s commitment to helping those in the medical community meet their professional, business and personal goals is delivering superior customer service,” says Kirby Sims, chief information officer, MagMutual. “We believe Cincom’s Eloquence product will be an essential element in helping us improve our customer’s experience through the production of more timely, relevant and personalized communications across the entire policyholder lifecycle. And, its comprehensive set of APIs/exit facilities will speed integrations with our legacy systems today and new applications, like OneShield Dragon®, as they come online in the future. In addition, the efforts, product knowledge and technical skills of Cincom’s staff helped separate them from the rest of the solution providers in the market.”
Other considerations included:
- Eloquence’s intuitive, roles-based interface to streamline the design, testing, and approval of print and electronic communications; and
- Eloquence’s open architecture and use of field-proven technologies to speed integration with applications and databases.
MagMutual anticipates using Cincom Eloquence to power its batch-driven, policy issuance processes initially. Once in production, MagMutual will turn its attention to using Cincom Eloquence to generate real-time communications in areas throughout the organization such as sales, marketing, claims, and customer service.
“We are pleased to welcome MagMutual to the growing Cincom Eloquence family,” explains Tom Roberts, managing director, Cincom Document Solutions. “Helping insurers improve the customer experience through better communications is at the core of everything we do from product development to professional services and support. We anticipate a long, mutually-rewarding partnership with MagMutual as they deliver on their commitment to providing unwavering defense of the personal and professional reputations of their policyholders.”
Founded in 1982, Atlanta-based MagMutual is one of the leading providers of professional liability insurance to physicians and hospitals in the United States. Operating in ten Southeastern states, MagMutual is the largest healthcare provider-owned and managed mutual insurer in the Southeast, and the fifth largest in the U.S. The company is rated A (Excellent) by A.M. Best. Insurance products and services are issued and underwritten by MagMutual Insurance Company and its affiliates. For more information, visit www.MagMutual.com.
For 44 years, Cincom has helped thousands of clients worldwide by solving complex business problems. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an email to email@example.com or visit the company’s website at http://www.cincom.com.