7 Must-Read Insurance Technology and Strategy Articles to Wrap Up 2013

There’s a great amount of information on the web regarding insurance technology as it relates to the customer experience. Here are some of the articles we at Cincom Eloquence found enlightening but if you’ve found something else you think is worth sharing, please let us know. In the meantime, here is some great industry-leading insight that we […]

How can we ensure that our customer-facing resources are following the same communication generation processes?

Each month, we feature an “Ask the SMA Expert” article from Strategy Meets Action. The following thought-leadership article is provided by Mark Breading, SMA Partner. Many insurers recognize the need for consistent customer communications. Since insurers have a variety of customer-facing employees and business partners that interact with policyholders, it is vital that the insurer’s brand […]

5 Steps to Build a Stellar Document Strategy

Documents are everywhere. They are a part of everyday work. If you work for insurance, healthcare or finance industries, the sheer volume of documents produced each day can drain the enthusiasm from your most eager document strategists. An organized approach is essential if you hope to get your hands around the scope of your strategy. […]

MagMutual Selects Cincom’s Customer Communications Software

Cincom Eloquence to Help Medical Professional Liability Insurer Deliver Superior Customer Service CINCINNATI, OH — August 20, 2013 — Cincom Systems, a worldwide software provider, is pleased to announce that MagMutual, one of the nation’s leading medical professional liability insurers, has chosen Cincom Eloquence® as its new customer communications solution to support policyholder communications, including policy issuance and correspondence across […]

AHIP Features Cincom Eloquence as an Emerging Solution

Why the member experience matters now more than ever. CINCINNATI, OH — August 6, 2013 —America’s Health Insurance Plans (AHIP) recently spotlighted Cincom Eloquence® (http://documentsolutions.cincom.com), a member correspondence solution in its Marketplace Solutions – a showcase portal that features smarter, more sustainable solutions for healthcare systems today. With the Affordable Care Act set to affect individuals this […]

Speed + Accuracy + Personalization = Better Claims Experience

According to a recent America’s Health Insurance Plans (AHIP) survey, “Between 2002 and 2011, the percent of claims submitted and processed electronically nearly doubled from 44 percent in 2002 to 94 percent in 2011.”1 Health insurers must meet these demands of lower claim processing times to ensure a better claims experience. By transforming from paper […]

Health Insurer’s “Compliance Readiness Checklist” for Member Communications

In general, compliance means conforming to a rule, such as a specification, policy, standard or law. Regulatory compliance is the goal that all health insurers aspire to achieve in their efforts to ensure that their personnel are aware of and take steps to comply with all relevant laws and regulations. But, due to the increasing […]

Cincom to Exhibit at IASA 2013

Cincom Systems, a global software provider, will be exhibiting at the 2013 IASA Annual Educational Conference & Business Show in Washington D.C., June 2-5, 2013 at booth #936. The show will provide access to more than 200 solution providers showcasing the latest industry products and services. Any interested attendees will have the opportunity to meet […]

Winning the Member-Experience Race with Improved Claims Response

The level of care that your claims organization provides is an integral part of your overall product delivery. Now more than ever with all aspects of reform—including the looming individual mandate—your members are demanding great service, particularly at the time of a claim when they are hoping for a quick, painless resolution to a stressful […]

5 Modernizing Distribution Tips: ACORD LOMA 2013 Key Takeaways

How important is it to insurance companies to leverage investments in document generation and technology? According to Gartner analyst, Kimberly Harris-Ferrante, “Leveraging these technology and service alternatives for enterprise agility can give insurers get ahead of the competition and stay ahead of market demands.” During Ferrante’s speech “Insurance 2017: Digitalization Meets Comsumerization” at ACORD LOMA, […]