Is it better for us to just use our core systems for our main customer documents and just use MSWord for the rest?

Each month, we will be featuring an “Ask the SMA Expert” article from Strategy Meets Action. This month’s featured question is answered below by Mark Breading, SMA Partner.    Q: “Is it better for us to just use our core systems for our main customer documents (they have a document production module) and just use MSWord for the […]

When looking for a new CCM application which should we prioritize usability (ease of use) or integration with core applications?

Mark Breading, SMA Partner Each month, we will be featuring an “Ask the SMA Expert” article from Strategy Meets Action. This month’s featured question is answered below by Mark Breading, SMA Partner.   Q: When looking for a new CCM application which should we prioritize usability (ease of use) or integration with core applications?   This is […]

How BNP Paribas achieved production and postal savings

How might production and delivery savings be made for ad hoc mail pieces created in real-time? When BNP Paribas, a European banking and financial services group based in Paris posed that question, the Cincom Eloquence team sought to provide a working solution. For an international business like BNP Paribas, member correspondence is critical to successful […]

How can we ensure that our customer-facing resources are following the same communication generation processes?

Each month, we feature an “Ask the SMA Expert” article from Strategy Meets Action. The following thought-leadership article is provided by Mark Breading, SMA Partner. Many insurers recognize the need for consistent customer communications. Since insurers have a variety of customer-facing employees and business partners that interact with policyholders, it is vital that the insurer’s brand […]

5 Steps to Build a Stellar Document Strategy

Documents are everywhere. They are a part of everyday work. If you work for insurance, healthcare or finance industries, the sheer volume of documents produced each day can drain the enthusiasm from your most eager document strategists. An organized approach is essential if you hope to get your hands around the scope of your strategy. […]

Enterprise or Departmental: Does it have to be an “either / or” decision?

Since the dawn of software there have been two seemingly divergent approaches to implementation: An enterprise approach in which all elements of an organizations strategy are based on the same technological platform and undertaken at the same time. A departmental approach in which different functional areas are allowed to use the tools of their choosing […]

MARKESS Market Research:
Presentation of Results at French “Salons Solutions”

MARKESS International will present the key results of its research “Document Output Management to Improve Sales Performance” (« Gestion des documents sortants pour améliorer la performance commerciale ») at the French “Salons Solutions” in Paris.

AHIP Features Cincom Eloquence as an Emerging Solution

Why the member experience matters now more than ever. CINCINNATI, OH — August 6, 2013 —America’s Health Insurance Plans (AHIP) recently spotlighted Cincom Eloquence® (http://documentsolutions.cincom.com), a member correspondence solution in its Marketplace Solutions – a showcase portal that features smarter, more sustainable solutions for healthcare systems today. With the Affordable Care Act set to affect individuals this […]

MARKESS Market Research:
Document Output Management to Improve Sales Performance

Cincom Systems teams up with MARKESS International to get a better understanding of how companies manage customer communication, from paper format to digital mobile, and to anticipate mid-term evolutions.

Montana State Fund Transforms Its Communications Processes with Cincom Eloquence®

Workers’ Compensation Insurer Improves Compliance, Productivity and Efficiency CINCINNATI, Ohio — July 30, 2013 — Cincom Systems, a worldwide software provider, announced today that Montana State Fund (MSF), the state’s largest workers’ compensation insurer, has experienced significant improvements in its customer communications from its implementation of Cincom Eloquence® (http://documentoutput.cincom.com) In a newly-published case study, MSF […]